Live Poll Results — Which of the following communication channels do you prefer when filing a claim
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Insurance Customer Experience Preferences
This survey aims to understand how policyholders prefer to interact with their insurance providers during key moments in the customer journey.
Which of the following communication channels do you prefer when filing a claim with your insurance provider? (Select all that apply)
Poll Type: Custom | Total Votes: 0
| Option | Votes | Percentage |
|---|---|---|
| Mobile app or online portal | 0 | 0% |
| Phone call with a live representative | 0 | 0% |
| Email correspondence | 0 | 0% |
| In-person meeting at a local office | 0 | 0% |
| Automated chatbot or virtual assistant | 0 | 0% |