Live Poll Results — Which metric was formally established by the U.S. federal government in 2018 as
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Government Customer Experience Evolution
Throughout the last decade, governments worldwide have been transforming how they deliver services to citizens. Digital innovation, user-centered design principles, and new metrics for success have changed the landscape of government-citizen interactions. Test your knowledge about how modern governments are measuring and improving their customer experience initiatives.
Which metric was formally established by the U.S. federal government in 2018 as a standardized way to measure citizen satisfaction across all government services?
Poll Type: Trivia | Total Votes: 0
| Option | Votes | Percentage |
|---|---|---|
| {'choice_text': 'Customer Experience Index (CXi)', 'is_correct': False} | 0 | 0% |
| {'choice_text': 'Government Services Satisfaction Score (GS3)', 'is_correct': False} | 0 | 0% |
| {'choice_text': 'Customer Satisfaction Score (CSAT)', 'is_correct': False} | 0 | 0% |
| {'choice_text': 'Customer Experience (CX) Cross-Agency Priority Goal', 'is_correct': True} | 0 | 0% |