Live Poll Results — Which government agency launched the first federal 'customer experience lab' mod
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Government Retail Innovation Labs
In recent years, governments worldwide have established innovation labs to improve public services through technology and design thinking. These labs often collaborate with retail experts to develop citizen-centric approaches to service delivery. Test your knowledge about these pioneering government innovation initiatives that have borrowed strategies from the retail sector to enhance citizen experience and engagement.
Which government agency launched the first federal 'customer experience lab' modeled after retail innovation centers to improve citizen services through human-centered design?
Poll Type: Trivia | Total Votes: 0
| Option | Votes | Percentage |
|---|---|---|
| {'choice_text': 'The Office of Personnel Management (OPM)', 'is_correct': True} | 0 | 0% |
| {'choice_text': 'The General Services Administration (GSA)', 'is_correct': False} | 0 | 0% |
| {'choice_text': 'The Department of Veterans Affairs (VA)', 'is_correct': False} | 0 | 0% |
| {'choice_text': 'The United States Digital Service (USDS)', 'is_correct': False} | 0 | 0% |