Which gaming company first implemented a 24/7 in-game Game Master (GM) system where real employees could appear as special characters to resolve player issues in real-time?

The gaming industry has revolutionized customer service over the years, adapting to player needs in innovative ways. From early telephone support to today's AI-powered solutions, game companies have pioneered unique approaches to player satisfaction and retention. Test your knowledge about a groundbreaking customer service initiative that changed how game companies interact with their communities!

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• Blizzard Entertainment with World of Warcraft
• Sony Online Entertainment with EverQuest
• Electronic Arts with The Sims Online
• Square Enix with Final Fantasy XI

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