Which customer experience innovation did Barnes & Noble implement in 2019 as part of its brand revival strategy after facing declining sales?

The publishing and bookselling industry has undergone dramatic transformations in customer experience design. Major bookstore chains have had to reimagine their physical spaces and brand identity to compete with online retailers. This poll tests your knowledge about how one famous bookstore brand evolved its customer experience strategy to remain relevant in the digital age.

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Smaller format 'Barnes & Noble Select' stores with curated collections based on local reading preferences
Book Theater spaces where customers could watch live-streamed author readings from around the world
Full-service restaurants with literary-themed menus to increase store dwell time
Subscription-based 'Reserve & Read' lounges with premium seating and complimentary beverages