Which government agency first implemented an AI-powered 'retail-style' recommendation system to personalize citizen service offerings based on previous interactions and life events?

In recent years, governments worldwide have been adopting retail-inspired approaches to improve citizen services. From digital portals to streamlined payment systems, the public sector is increasingly applying retail customer journey principles to enhance citizen satisfaction. This trivia question tests your knowledge about a groundbreaking government retail innovation that transformed how citizens interact with public services.

This is a live public trivia poll on AIPolls.Net. Vote and see real-time results.

Estonia's Digital Governance Authority (2015)
Singapore's GovTech Agency (2017)
United Kingdom's Government Digital Service (2018)
Australia's Digital Transformation Agency (2016)