Which retailer first implemented an AI chatbot that could process returns and exchanges without human intervention, reducing return processing costs by over 30%?

In the rapidly evolving retail landscape, AI-powered chatbots have transformed customer service and shopping experiences. These virtual assistants have become essential tools for retailers seeking to provide 24/7 support, personalized recommendations, and frictionless shopping journeys. Test your knowledge about the groundbreaking innovations in retail chatbot technology that have reshaped how consumers interact with brands in the digital marketplace.

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• Nordstrom with its 'Nordy' virtual assistant in 2019
• H&M with its 'Visual Search' chatbot in 2018
• Sephora with its 'Virtual Artist' chatbot in 2017
• Marks & Spencer with its 'Return & Refund' assistant in 2020

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