Which government agency first pioneered the use of retail-style chatbots for citizen services that could process tax inquiries and payments in 2017?

In recent years, governments worldwide have adopted retail-inspired innovations to improve citizen services. From online portals to AI assistants, public sector entities are embracing digital transformation strategies previously seen in retail. This poll tests your knowledge about a significant government retail innovation that changed how citizens interact with public services. How well do you know the intersection of government services and retail-inspired customer experience?

This is a live public trivia poll on AIPolls.Net. Vote and see real-time results.

• The UK's Her Majesty's Revenue and Customs (HMRC)
• The U.S. Internal Revenue Service (IRS)
• Australia's Taxation Office (ATO)
• Singapore's Inland Revenue Authority (IRAS)

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