Which government program established the first nationwide 'citizen experience analytics' framework that became a model for data-driven public service improvement?

The public sector's approach to citizen data analytics has evolved significantly over the past two decades. Government agencies now employ sophisticated customer analytics tools similar to those used in retail to understand citizen needs, improve service delivery, and develop policy. This poll tests your knowledge about a major government analytics initiative that transformed public sector data use.

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Digital Government Strategy (2012)
E-Government Act (2002)
Federal Data Strategy (2019)
Customer Experience Executive Order (2021)