Which ride-sharing company first implemented a bilateral rating system where both drivers and passengers rate each other after trips, revolutionizing transportation service quality measurement?

Test your knowledge about a groundbreaking customer feedback system that transformed how transportation companies understand passenger experiences. This innovation fundamentally changed how companies collect and analyze customer sentiment in the mobility sector, setting a new standard for responsive service design in the industry. Can you identify when this pivotal shift in transportation customer experience measurement occurred?

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Uber
Lyft
DiDi
BlaBlaCar