Which government initiative significantly increased citizen engagement by implementing a cross-agency loyalty program that rewarded citizens for participating in public services and civic activities?

Government agencies are increasingly focused on improving citizen experience through digital transformation initiatives. One key aspect is the implementation of customer loyalty and engagement programs to increase civic participation and streamline government services. Test your knowledge about a landmark government digital transformation success story that revolutionized citizen engagement.

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Estonia's e-Residency program that allows digital citizens to access government services and earn participation points
Singapore's LifeSG app that centralizes government services but doesn't include a rewards component
Canada's GCcoins program that was proposed but never implemented due to privacy concerns
UK's GOV.UK Verify platform that focuses on identity verification but lacks engagement incentives