Which customer service innovation was first introduced by the US Federal Government in the 1990s as part of the National Performance Review to improve citizen satisfaction?

How well do you know about government efforts to improve customer service and citizen satisfaction? Government agencies have been adopting various practices from the private sector to enhance their service delivery. This trivia tests your knowledge about major government customer service initiatives that have shaped how citizens interact with public services. Test your knowledge about the evolution of citizen-focused service delivery in the public sector!

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The Government Customer Satisfaction Index (GCSI)
USA.gov centralized portal
The Customer Service Standards Executive Order
Customer Service Representative (CSR) certification program for federal employees