Which digital customer experience initiative was launched by the U.S. federal government in 2018 to standardize and improve online services across agencies?

Test your knowledge about significant government digital customer experience initiatives! As citizens increasingly expect the same level of service from government agencies as they do from private companies, governments worldwide have been implementing innovative customer experience strategies. This poll challenges you to identify a landmark digital transformation achievement in the U.S. federal government's customer service history.

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21st Century IDEA (Integrated Digital Experience Act)
Federal Digital Service Standard
Government Experience Enhancement Protocol (GEEP)
Citizen-First Digital Framework