Which digital customer experience innovation was FIRST implemented by the UK Government Digital Service (GDS) that later became a model for government digital transformation worldwide?

In the evolving landscape of digital governance, governments worldwide are adopting private sector customer experience strategies to better serve citizens. This trivia question explores a significant digital transformation initiative that has revolutionized how citizens interact with government services. Test your knowledge about the intersection of customer experience principles and government service delivery in the digital age.

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The single domain approach (GOV.UK) consolidating all government services under one consistent user interface
Blockchain-based voting systems for national elections
AI-powered virtual assistants for all government departments
Mandatory digital identity verification for accessing all government services