Which retail giant was the first to implement a large-scale customer service chatbot using natural language processing in 2016, significantly reducing response times for basic customer inquiries?

The intersection of language technology and retail customer service has transformed how brands communicate with consumers. Natural Language Processing (NLP) has revolutionized customer support, allowing for more efficient and personalized interactions. Test your knowledge about the pioneering developments that brought linguistic technology to retail customer service platforms.

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• Amazon with its 'Amazon Assistant'
• Walmart with 'Walmart Helper'
• Target with 'TargetBot'
• Best Buy with 'Chloe'

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