Which language technology innovation first allowed retail chatbots to understand contextual customer queries rather than just responding to specific keywords?

The intersection of linguistics and retail technology has revolutionized how companies communicate with customers. Natural Language Processing (NLP) and language technologies have become crucial components of modern customer service solutions. This poll tests your knowledge about how language technologies have shaped customer service experiences in the retail industry over time.

This is a live public trivia poll on AIPolls.Net. Vote and see real-time results.

Recurrent Neural Networks (RNNs)
Transformer architecture (the foundation of models like BERT)
Hidden Markov Models (HMMs)
Word2Vec embedding techniques