Which government agency pioneered the use of retail-style customer analytics to dramatically reduce wait times and improve citizen satisfaction scores by over 80% between 2017-2020?

In recent years, governments worldwide have been adopting retail-inspired data analytics to improve public services and policy decisions. These technologies have transformed how officials understand citizen needs, allocate resources, and measure program effectiveness. This poll tests your knowledge about a groundbreaking government data analytics initiative that changed how public sector organizations approach decision-making.

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U.S. Department of Veterans Affairs with their 'Veterans Experience Office' initiative
UK National Health Service with their 'Patient Journey Analytics' program
Australian Tax Office with their 'Taxpayer Sentiment Analysis' framework
Canada Revenue Agency with their 'Service Quality Metrics' dashboard