Which government agency was the first to deploy a widely-used AI chatbot that could successfully process both policy questions and service transactions for citizens?

Test your knowledge about government agencies using AI chatbots to transform citizen services! As governments worldwide embrace digital transformation, many are implementing conversational AI to improve constituent communications, reduce call center volumes, and provide 24/7 service. This poll explores which government entity was first to successfully deploy a comprehensive citizen service chatbot that could handle complex policy inquiries and service requests.

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• The Australian Taxation Office's 'Alex' (2016)
• Singapore's 'Ask Jamie' virtual assistant (2017)
• Estonia's 'Bürokratt' digital assistant (2018)
• UK's HMRC 'Tax Bot' for customer service (2019)

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