Which major telescope manufacturer faced a significant product recall in 2006 that led to pioneering a new customer feedback system now widely used across the astronomy equipment industry?

The astronomy equipment market has seen fascinating product development and customer engagement strategies over the years. From revolutionary telescope designs to innovative marketing campaigns, companies in this space have had to balance technical excellence with effective customer communication. This trivia question focuses on a pivotal product recall event that shaped customer trust in the astronomy equipment industry.

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Celestron, when their NexStar GPS telescopes had faulty alignment systems that provided incorrect celestial coordinates
Meade Instruments, when their ETX series had mirror coating defects that dramatically reduced light collection capabilities
Orion Telescopes, when their SkyQuest Dobsonian telescopes had structural failures during temperature changes
Takahashi, when their FS series refractors had lens elements that developed internal clouding after prolonged use