Which groundbreaking customer experience innovation was FIRST widely implemented by government agencies to improve citizen service delivery?

Government agencies worldwide are evolving their approach to citizen services through digital transformation. While traditionally lagging behind the private sector, many government bodies have implemented cutting-edge customer experience innovations in recent years. This trivia question focuses on a major digital customer experience milestone in governmental service delivery. Test your knowledge about how governments are modernizing citizen interactions!

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Digital identity verification systems with biometric authentication
Online self-service portals for government services
AI-powered chatbots for answering citizen inquiries
Mobile government service applications with push notifications