Which government agency launched the first widely successful AI virtual assistant program that reduced call center volume by over 40% and became a model for other agencies?

In recent years, governments worldwide have been adopting artificial intelligence to improve public services and operational efficiency. This poll tests your knowledge about one of the most significant early AI implementations in government operations that transformed how citizens interact with public services. See if you can identify which groundbreaking government AI program led the way for others to follow.

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The IRS's TaxBot program (2016)
The UK's HMRC Virtual Assistant (2017)
Australia's Medicare AI Helper (2018)
The Social Security Administration's BenefitsAI (2015)