Which metric was reported as the strongest indicator of citizen satisfaction in the 2022 Global Digital Government Analytics Report?

The digital transformation of government services has been a priority across the globe, with some initiatives achieving remarkable success in enhancing citizen experiences. This poll tests your knowledge about key metrics that have been used to measure the effectiveness of digital government services. Understanding these metrics is crucial for product managers working in civic tech and government digital services.

This is a live public trivia poll on AIPolls.Net. Vote and see real-time results.

First-contact resolution rate (percentage of citizen inquiries resolved in a single interaction)
Average page load time of government service portals
Number of available digital services
Percentage of citizens with verified digital identities