Which retail innovation, first widely implemented in the early 1900s, transformed the customer journey by allowing shoppers to select their own merchandise without clerk assistance?

The retail landscape has transformed dramatically over the centuries. Before department stores, shopping malls, and e-commerce, retail was a vastly different experience. This poll tests your knowledge of a pivotal innovation that revolutionized how consumers interact with products and fundamentally changed the retail customer journey. This development from the late 1800s/early 1900s created a new shopping paradigm that continues to influence retail strategy today.

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