Which linguistic analysis technique is MOST critical for retail chatbots to understand customer questions about product availability?

Natural Language Processing (NLP) has revolutionized how retailers interact with customers. From chatbots to voice assistants, AI language technologies are reshaping customer service experiences. But how much do you know about the linguistic foundations that power these retail AI innovations? This trivia question explores the intersection of computational linguistics and retail artificial intelligence, highlighting a key technique that makes modern customer service technology possible.

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Sentiment analysis (determining emotional tone)
Semantic parsing (extracting meaning and intent from sentences)
Phonological processing (analyzing speech sounds)
Morphological analysis (studying word formation)