Which retail giant pioneered the first large-scale customer sentiment analysis program in 2009, analyzing millions of social media posts to inform product development?

In the competitive world of retail, understanding customer behavior has become essential for business success. The evolution of sentiment analysis tools has revolutionized how retailers make decisions about product placement, marketing strategies, and customer service improvements. This trivia question explores a pivotal moment in retail analytics history that changed how businesses understand consumer preferences.

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• Target's 'Guest Insights Program'
• Walmart's 'Social Genome Project'
• Amazon's 'Customer Experience Initiative'
• Best Buy's 'Voice of the Consumer'

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