Which famous heritage retail brand pioneered the 'cultural ambassador' sales model where staff must complete immersive training in traditional craftsmanship before selling products?

In today's globalized marketplace, certain retail brands have distinguished themselves by preserving cultural traditions while adapting to modern commerce. These heritage brands often employ unique sales techniques and customer engagement strategies that honor cultural practices while remaining commercially viable. Test your knowledge about how traditional cultural products are marketed and sold in the contemporary retail landscape!

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Hermès (France)
Mikimoto (Japan)
Royal Selangor (Malaysia)
Waterford Crystal (Ireland)