Which gaming company first introduced live in-game customer service representatives (GMs) who appeared as special characters to help players with issues without requiring them to leave the game?

In the gaming and virtual worlds industry, customer service has evolved dramatically to meet unique player needs. From early text-based support to today's AI-powered solutions, gaming companies have pioneered innovative approaches to player assistance. This poll tests your knowledge about a groundbreaking customer service innovation that changed how players get help in virtual environments.

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Blizzard Entertainment with World of Warcraft
Origin Systems with Ultima Online
Sony Online Entertainment with EverQuest
Square Enix with Final Fantasy XI