Which major policy change did Uber implement in 2017 that significantly improved its customer experience metrics and helped repair its damaged market reputation?

The transportation industry has undergone massive changes with the introduction of ride-sharing services. These platforms have revolutionized how people move in urban areas, created new economic models, and disrupted traditional transportation services. This trivia question explores a critical market trend that shaped the development and regulation of this transformative sector.

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Adding driver tipping functionality to the app
Introducing Uber Pool for shared rides
Implementing surge pricing transparency
Launching Uber Eats food delivery service