What groundbreaking customer service policy did Amazon introduce in 1999 that revolutionized online shopping and became widely adopted across e-commerce?

Amazon has transformed retail in countless ways since its founding in 1994. From its humble beginnings as an online bookstore to becoming one of the world's most valuable companies, Amazon's business strategies have disrupted traditional retail and created new industry standards. This trivia tests your knowledge about one of Amazon's most innovative customer service features that changed consumer expectations forever.

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