Which government agency pioneered the first large-scale use of AI chatbots with natural language processing to handle citizen inquiries, reducing call center volume by over 40% within its first year?

Test your knowledge about how governments are using retail artificial intelligence strategies to transform public services and citizen engagement. Modern governments are increasingly adopting private-sector retail AI innovations to improve efficiency, reduce costs, and enhance the citizen experience. This poll explores a significant AI implementation that changed how government services are delivered to citizens.

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The UK's HM Revenue & Customs (HMRC) with its 'RITA' virtual assistant
The US Internal Revenue Service (IRS) with its 'TaxBot' system
Australia's Department of Human Services with 'Oliver' assistant
Singapore's Government Technology Agency with 'AskGov' platform