Which government agency launched the award-winning 'GovService' platform in 2019 that reduced citizen wait times by 78% and became a global model for digital government customer experience?

In recent years, governments worldwide have been implementing digital transformation initiatives to improve citizen services and engagement. One significant aspect has been the deployment of advanced customer experience (CX) platforms to streamline interactions between citizens and government agencies. This trivia tests your knowledge about pioneering government CX implementations that have set global benchmarks.

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Estonia's Digital Governance Authority
Singapore's GovTech Agency
UK's Government Digital Service
Australia's Digital Transformation Office