Which government agency first implemented an AI-powered virtual assistant that could answer citizen queries in multiple languages and process basic service requests 24/7?

In recent years, governments worldwide have been adopting innovative approaches to improve citizen services and engagement. These digital transformation initiatives aim to make government services more accessible, efficient, and user-friendly. Test your knowledge about major government customer service innovations that have changed how citizens interact with public institutions.

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Estonia's Digital Services Agency (2016)
Singapore's GovTech Agency (2017)
UK's Government Digital Service (2018)
Australia's Digital Transformation Office (2019)