Which major retailer first implemented an AI-powered chatbot that could process returns without human intervention, setting a new industry standard in 2016?

Retail chatbots have revolutionized customer service in the digital age. From simple FAQ responders to sophisticated AI-powered virtual assistants, these digital tools have transformed how businesses interact with customers. This trivia question tests your knowledge about a pivotal moment in retail chatbot history that changed how businesses approach automated customer service.

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Sephora with its 'Virtual Artist' chatbot
H&M with its fashion assistant chatbot
eBay with its ShopBot on Facebook Messenger
Amazon with its customer service chatbot