Which innovative customer experience feature did Spotify first introduce that revolutionized music discovery and significantly impacted how listeners interact with new music?

The music industry has undergone dramatic transformations in how customers experience and consume music. From vinyl records to streaming platforms, the customer experience has evolved alongside technological advancements. This trivia question focuses on an interesting fact about how streaming platforms have changed the economics and customer engagement models in the music industry. Test your knowledge about the business side of music streaming!

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Discover Weekly personalized playlists that use AI to curate songs based on listening habits
The 'Canvas' feature that displays short looping visuals alongside songs
The collaborative playlist function that allows multiple users to add songs
The Spotify Connect feature that enables seamless device switching