Which NLP innovation, developed in 2018, first allowed retailers to accurately analyze customer sentiment across 100+ languages simultaneously, transforming multilingual customer feedback analysis?

Natural Language Processing (NLP) has transformed how retailers understand and serve their customers. Modern AI systems can analyze customer feedback, reviews, and conversations to extract insights about sentiment, preferences, and trends. This poll tests your knowledge about a groundbreaking NLP innovation that revolutionized retail customer experience analytics.

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• Google's Multilingual BERT
• Amazon's Polly Sentiment Engine
• IBM's Watson Global Analyzer
• Microsoft's Multilingual XLM

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