Which innovative customer service approach did NASA implement during the James Webb Space Telescope's 2021 launch to manage public expectations and engagement?

The James Webb Space Telescope (JWST) represents one of astronomy's most significant product launches in recent history. Its deployment required unprecedented customer service coordination between multiple space agencies, scientists, and the public. This poll tests your knowledge about how NASA managed public expectations and customer service during this landmark astronomical product launch.

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A live 'Where's Webb?' tracker portal showing real-time deployment milestones and location data with public-friendly explanations of each technical step
An exclusive paid subscription service giving premium users first access to images and deployment updates
A lottery system where randomly selected members of the public could control the telescope for 5 minutes each
A decentralized blockchain voting system allowing the public to select which celestial objects the telescope would observe first