Which pioneering retailer first introduced the self-service shopping model in 1916, allowing customers to select their own merchandise without clerk assistance, revolutionizing the retail customer experience?

Before the 20th century, retail shopping looked very different from today's experience. Store clerks would retrieve all items for customers from behind counters, and browsing products directly was uncommon. This poll explores a pivotal innovation in retail customer experience that fundamentally changed how we shop and set the foundation for modern retail establishments worldwide.

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