Which customer experience (CX) metric is specifically mandated by the 21st Century IDEA Act for U.S. federal government websites to measure and report?

In the era of digital government, measuring citizen engagement and service effectiveness has become crucial for policy makers. Various digital metrics help government agencies understand how well their online platforms serve constituents. This trivia question tests your knowledge about how government agencies track digital service performance and what metrics they prioritize when analyzing their digital transformation initiatives.

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Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
Net Promoter Score (NPS)
First Call Resolution (FCR)