Which major pharmacy retailer first implemented an AI-powered symptom assessment tool in its mobile app that recommends OTC products based on customer symptoms?

In recent years, artificial intelligence has transformed how medical products are marketed and sold. One particularly innovative retail application has been AI-powered diagnostic tools that help consumers make informed healthcare purchases. These systems have revolutionized the pharmacy retail experience, but one company pioneered this technology to massive success before others followed suit.

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CVS Health
Walgreens
Rite Aid
GoodRx