Which retail innovation from the 1850s revolutionized customer experience by introducing the radical concept of 'return policies' and the phrase 'the customer is always right'?

Retail customer experience has evolved dramatically throughout history. From the first department stores to digital shopping, innovations have transformed how consumers interact with brands. This trivia question explores a pivotal moment in retail history that fundamentally changed customer experience and set standards we still follow today. Test your knowledge of the historical foundations that shaped modern retail practices!

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Marshall Field's Department Store in Chicago
Selfridges in London
Macy's in New York
Le Bon Marché in Paris