Which retail pioneer invented the first self-service shopping concept in 1916, revolutionizing customer experience by allowing shoppers to select their own merchandise without clerk assistance?

Before modern supermarkets, shopping was a completely different experience. Store clerks would retrieve items for customers from behind counters based on their requests. The invention of self-service shopping fundamentally transformed retail, allowing customers to browse and select products themselves. This innovation set the foundation for modern retail customer experiences and store layouts we now take for granted. Test your knowledge about this pivotal retail innovation that changed shopping forever!

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Clarence Saunders with Piggly Wiggly stores
Michael Cullen with King Kullen supermarkets
Sebastian S. Kresge with Kmart stores
James Cash Penney with JCPenney department stores