Which retail technology innovation was first widely adopted by governments to reduce in-person visits during the COVID-19 pandemic?

The intersection of retail technology and government services has revolutionized how citizens interact with public institutions. From digital IDs to streamlined service delivery platforms, governments worldwide have adopted retail-inspired innovations to enhance civic engagement and service accessibility. This poll tests your knowledge about a significant government retail technology adoption that changed public service delivery in recent years.

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Virtual reality customer service representatives
QR code appointment scheduling and virtual queuing systems
Blockchain-based voting platforms
AI-powered chatbots for tax filing assistance