Which language technology innovation first allowed real-time translation in e-commerce customer service chats, enabling retailers to serve customers in 100+ languages simultaneously?

Natural Language Processing (NLP) has transformed how retailers interact with customers. From chatbots to voice assistants, linguistic technology has become a cornerstone of modern retail customer service. This poll tests your knowledge about a significant milestone in retail language technology that changed how customers interact with online stores. Think about how language barriers were broken down in the global e-commerce space!

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Google's Neural Machine Translation (GNMT) retail integration (2017)
Amazon's Polly Multilingual Assistant (2019)
Microsoft's Translator Retail API (2016)
Alibaba's AliTranslate Customer Service Protocol (2018)