Which gaming company was the first to implement a 24/7 in-game customer support system with live GM (Game Master) characters that could resolve player issues in real-time within the virtual world?

In the competitive world of gaming, customer service has evolved dramatically over the years. Some gaming companies have revolutionized how players receive support, turning frustrating experiences into seamless interactions. This poll tests your knowledge about a groundbreaking customer service innovation that changed how gaming companies interact with their player base. Do you know which company first implemented this game-changing approach to player support?

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Blizzard Entertainment with World of Warcraft (2004)
Sony Online Entertainment with EverQuest (1999)
Electronic Arts with The Sims Online (2002)
Square Enix with Final Fantasy XI (2002)