Which retail innovation, introduced in 1916, first allowed customers to select their own products from shelves without clerk assistance, revolutionizing store layouts and shopping experiences?

The way we shop today seems obvious, but self-service retail was once a revolutionary concept! Before the early 20th century, customers would give their shopping lists to clerks who gathered items for them. This poll explores a pivotal invention that transformed retail layouts and customer experiences forever, creating the foundation for modern supermarkets and shopping as we know it today.

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