Which major retailer was the first to launch an AI shopping assistant chatbot named 'Macy's On Call' in 2016, allowing customers to navigate stores and find products via their smartphones?

In today's competitive retail landscape, customer service automation has become a game-changer. Retail chatbots are revolutionizing how brands interact with consumers, offering 24/7 support, personalized shopping experiences, and streamlining purchasing processes. But how well do you know the history and impact of these AI assistants in the retail sector? Test your knowledge about one of retail's most influential chatbot pioneers!

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Macy's
Nordstrom
Walmart
Target