Which government agency launched the first widely successful AI chatbot that reduced customer service call volume by over 40% within its first year of implementation?

In recent years, government agencies worldwide have been implementing AI chatbots to improve citizen services and streamline operations. These digital assistants help answer common questions, process routine requests, and reduce wait times for constituents. This trivia question tests your knowledge about a landmark government chatbot implementation that changed how citizens interact with public services.

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• U.S. Department of Veterans Affairs with 'Sam the VA Assistant'
• Australian Taxation Office with 'Alex'
• UK's National Health Service with 'NHS Advisor'
• Canada Revenue Agency with 'Charlie'

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