Which customer service innovation did Celestron introduce in 2017 that revolutionized telescope troubleshooting for amateur astronomers?

In the competitive world of astronomy equipment, customer service can make or break brand loyalty. Top telescope manufacturers invest heavily in support systems to help amateur and professional astronomers troubleshoot their equipment. This poll tests your knowledge about a unique customer service innovation that revolutionized telescope support in the digital age. Do you know which pioneering approach changed how astronomy enthusiasts receive technical assistance?

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StarSense Auto Alignment Remote Diagnosis - allowing technicians to remotely access and calibrate telescopes through smartphone connectivity
AstroVision AI Support - an artificial intelligence system that diagnoses telescope problems through uploaded images of equipment
Celestial Concierge Program - a 24/7 dedicated personal astronomer assigned to premium telescope purchasers
Observatory Network Partnership - free access to professional observatories for troubleshooting alignment issues