Which government initiative pioneered a retail-inspired 'one-stop shop' digital platform for citizens, dramatically reducing paperwork and processing times by 70% when launched in 2013?

Government agencies worldwide are embracing retail innovation concepts to improve citizen services. From digital storefronts for government services to data-driven approaches for public engagement, the public sector is adopting retail strategies to enhance service delivery. Test your knowledge about a groundbreaking government retail innovation initiative that changed how citizens interact with public services.

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