Which retailer launched the first AI shopping assistant chatbot named 'Macy's On Call' that could help customers navigate physical stores using natural language processing?

Retail chatbots have revolutionized customer service in the digital age, allowing businesses to provide 24/7 support while reducing operational costs. These AI-powered assistants have evolved from simple question-answering tools to sophisticated virtual shopping assistants that can process transactions, recommend products, and even handle complex customer service issues. Test your knowledge about a groundbreaking retail chatbot that changed the industry landscape.

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Macy's
Nordstrom
Walmart
Target